Thank you for choosing shopping with Elixir, your trusted source for Fresh Nuts, Dried Fruits, Turkish Delights, Spices and so much more!

We always strive to provide you with the highest quality of products and excellent customer service.

However, it is understandable that there are some circumstances where you might want to return the product and get a refund.

Below is our Refund and Returns Policy. Kindly read it carefully in case such a situation happens.

1 – Returns Eligibility

1.1 To be eligible to return the product, the product must remain unused and in its original packaging and in the same condition as it was when you received it.

1.2 Perishable items like roasted nuts, herbal tea, dried fruits, and Turkish Delights are exempt from the list of returnable items due to health and safety regulations. The return of those items and a refund shall only be accepted if they were damaged or defective upon arrival.

2 – Damaged or Defective Items

2.1 If you receive a defective or damaged item please contact the customer support team within 48 hours of receiving the product. Photographic evidence or additional might be requested from you to assess the situation properly.

2.2 Once the damage or defect has been identified, we will send you instructions for returning the product and offering a replacement or a refund, whichever you prefer.

3 – Refunds

3.1 If you are eligible for a refund, we will initiate the process within seven (7) business days after receiving the returned item and completing the necessary inspections.

3.2 The refund will be issued to the original payment method used during the purchase. Please note that it may take additional time for the refund to reflect in your account, depending on your bank or payment provider.

4 – Return Shipping

4.1 If you need to return a damaged or defective item, we will provide you with a prepaid shipping label or arrange for a pickup, depending on your location.

4.2 For returns that are not related to damage or defects, the customer will be responsible for the return shipping costs.

4.3 We recommend using a trackable shipping service for all returns to ensure safe and reliable delivery.

5 – Non-Returnable Items:

5.1 Perishable items, such as roasted nuts, herbal tea, dried fruits, and Turkish Delights, are non-returnable unless they are damaged or defective upon arrival.

5.2 Gift cards, promotional items, and any personalized or custom-made products are also non-returnable.

Contact Us For Any Questions

If you have any questions or concerns regarding our Refund and Returns Policy, please don’t hesitate to contact our customer support team. We are here to assist you and provide further clarification.

Please note that this Refund and Returns Policy applies to purchases made through our online website only.

For purchases made through other channels or third-party retailers, please refer to their respective policies.

Elixir reserves the right to update or modify this Refund and Returns Policy at any time without prior notice. The most current version of the policy will be posted on our website.

Effective Date: 01/03/2023

Thank you for choosing Elixir. We appreciate your understanding and cooperation in adhering to our Refund and Returns Policy.